HOURS: Monday thru Friday 9:00am to 6:00pm Eastern Standard Time
SHIPPING: Federal Express Ground & DHL: 3:30pm
Federal Express, USPS, UPS: 4:30pm
Blind Drop Shipping is available as well as International shipping *
Payments: MasterCard, Visa, American Express, PayPal, Google Checkout, Wire, Terms**
Warranty: All products come with a 90-Day Warranty unless otherwise specified
RMA: Multi Vendor Parts offer a 90-Day Warranty and Guarenteed Non-DOA on all products. To obtain an Return Material Authorization number please call 508-881-1663 to place a request. In order to expedite your request please have the company name, Purchase Order number, product part number (with Serial Number) and a brief description of the problem. All defective product(s) are to be return at the cost of MVP for evaluation and testing. Should the product be found to be defective then a full refund will be issued to the customer within 10 business days upon receiving the item(s) back.
The customer can request a replacement part for known defective product which will ship via Federal Express Ground at Multi Vendor Parts expense. If the product(s) are not found to be defective or a product(s) has been returned because it is not needed a restocking fee of 10% or $25.00 whichever is greater will be applied, in addition to any freight or shipping charges incurred on behalf of Multi Vendor Parts.. All product(s) returned without an RMA number will be refused.
* Blind drop shipping is available upon request; there is no Pre-Pay and Add option for ALL international orders.
** Terms are available to customers who have placed 2 or more orders within 1 month and have completed a Credit Application.